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Warranty Information

To obtain service under any of our warranties, please contact 1-800-CABINETS to reach Customer Care for assistance. You may also Email your claim to Customer Care at customercare@cabinetstogo.com or fill out our Contact Form. Please be ready to provide your order number, receipt, warranty certificate and pictures of the defect.

KITCHEN & BATH CABINETS WARRANTY

Cabinets To Go warranties its cabinets to be free from defects in material and workmanship under normal residential use, for the life of the cabinet purchased. This warranty is ONE-TIME transferable. Warping of wood, Peeling Paint, Hinges, Drawer Glides, and Mechanical Parts are covered under this warranty for lifetime of the purchased cabinet. During this warranty period, Cabinets To Go will repair or replace, at our option, any cabinet or its component which proves to be defective in material or workmanship under normal installation, use and services. This warranty is limited to the replacement of defective parts and does not include service, labor, or transportation charges related to the removal or installation of defective parts. In addition, this warranty does not include labor or damage due to improper installation, storage, misuse or neglect. This warranty shall not apply to Cabinets To Go cabinetry or parts that have been subject to alteration, modification, accident, abnormal use, extreme temperature, moisture levels, or abrasive/citrus cleaning chemicals. Touch up and adjustments are not included under this warranty and are the responsibility of the installer. You will be required to provide your order number, receipt, warranty certificate and pictures of the defect. The lifetime warranty excludes all furniture vanities.

QUARTZ WARRANTY

QUARTZ RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICAHausProTM, LLC provides a Lifetime Limited Warranty that its product, NorthStar Quartz (“the Product”), will be free from manufacturing defects under normal use and service. This non-transferrable warranty covers the Product only and is extended solely to, the original purchaser(s)/ home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HausProTM Certified Fabricator/Installer(CFI), (“Owner(s)”) and maintained in accordance with the NorthStar Quartz Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.
The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each slab. In addition, some of the Product colors contain movement or veining and variances due to the randomness of this effect are to be expected and are not covered under this warranty.Although the CFI is responsible for carefully inspecting the Product prior to fabrication and installation, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.
Product failures due to manufacturing defects will be repaired or replaced by HausProTM at its discretion. HausProTM will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.
TERMS AND CONDITIONS OF WARRANTY This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against HausProTM shall be at the sole option of HausProTM, LLC to repair or replace the defective Product. HausProTM will make all decisions affecting this warranty and decisions will be final and binding upon all parties.
The Product must:
- be fabricated and installed by a HausProTM CFI
- be maintained in accordance with the NorthStar Natural Stone Care and Maintenance GuidelinesThe Owner(s) must:- be the original purchasers of the Product
- own the US residence in which it was originally installed
- provide an original receipt or proof of purchase showing:
• the Product and installation is paid in full
• the homeowner(s) of the home in which the material is installed are the original Owner(s) of the ProductHausProTM and its authorized agents must be permitted sufficient time and opportunity to:
- inspect the Product
- evaluate the claim
- respond to the claim with a solution
WARRANTY EXCLUSIONSThis warranty DOES NOT cover:
- variance in color, size, shape and particulate distribution from sample, slab and/or final installed countertop.
- scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended.
- Blemishes are inherent and expected in such natural materials.
- minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible.
- normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the NorthStar Quartz Care and Maintenance guidelines received with your purchase.
- supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product.
- fabrication and installation of product by a provider other than a HausProTM Quartz CFI
- defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
- damage resulting from not following the HausProTM recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
- the securing of any type of mechanical fasteners directly into the material.- the appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.
- the Product failure due to bending or curving, i.e. thermoforming.
- the Product fabricated or installed outside the United States of America.
- if the Product is removed from the original place of installation
- alteration/repair has been performed on the Product by someone other than a HausProTM Quartz CFI.
- the Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
- the Product installed as an exterior application and/or exposure to UV.
- the Product installed as flooring.
- chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
- exposure to harsh or corrosive chemicals and cleaners.
- exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
- the use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business.
- errors in fabrication or installation, including damage caused to other areas of the home during installation.
- damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
- material or services have not been paid in full.
- any residence where the Owner(s) is not the occupant.
- appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
- the Owner(s), decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference.
- any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).
The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each sample or slab. Therefore, samples are not mean to be an exact replication of the Product slab or final installed countertop. In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic. These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also be advised the Product samples and slabs may vary from the actual, installed Product surface.No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, HausProTM is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
HausProTM makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.This Lifetime Limited Warranty applies to the Product installed after January 1, 2017. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.
To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:
HausProTM, LLC
6100 Oak Tree Boulevard, Suite 200
Independence, Ohio
44131855-782-9979
warranty@hauspro.com

GRANITE WARRANTY

  • GRANITE RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA
  • HausProTM, LLC provides a Lifetime Limited Warranty that its product, NorthStar Natural Stone treated with Granite Pro (“the Product”), will be guaranteed free from stains or spills from foods and beverages under normal use and service. Granite Pro is the HausProTM approved sealant (“the Approved Sealant”).This non-transferrable warranty covers the sealed Product only and is extended solely to, the original purchaser (s) and home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HausProTM Certified Fabricator/Installer, (“Owner(s))” and maintained in accordance with the NorthStar Natural Stone Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.
  • The Product is quarried granite material only and is subject to veining and slight variances, including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that occur naturally in the stone. These natural variances are to be expected and are not covered under this warranty.The HausProTM Certified Fabricator/Installer (CFI) is responsible for carefully inspecting the Product before fabricating and for applying the Approved Sealant to the Product in accordance with the labeling instructions prior to installing the Product. However, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.
  • Product failures due to manufacturing defects will be repaired or replaced by HausProTM at its discretion. HausProTM will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.
  • TERMS AND CONDITIONS OF WARRANTY
  • This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against HausProTM shall be at the sole option of HausProTM, LLC to repair or replace the defective Product. HausProTM will make all decisions affecting this warranty and decisions will be final and binding upon all parties.
  • The Product must:
  • - be fabricated and installed by a HausProTM CFI
  • - be sealed with the Approved Sealant
  • - be maintained in accordance with the NorthStar Natural Stone Care and Maintenance GuidelinesThe Owner(s) must:
  • - be the original purchasers of the Product
  • - own the US residence in which it was originally installed
  • - provide an original receipt or proof of purchase showing:
  • • the Product and installation is paid in full
  • • the homeowner(s) of the home in which the material is installed are the original Owner(s) of the ProductHausProTM and its authorized agents must be permitted sufficient time and opportunity to:
  • - inspect the Product
  • - evaluate the claim
  • - respond to the claim with a solution
  • WARRANTY EXCLUSIONS
  • This warranty DOES NOT cover:
  • - naturally occurring variances within the Product including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances
  • - variances between the Product sample, slab and/or final installed countertop including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances.
  • - scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended.
  • - blemishes inherent and expected in such natural materials.
  • - minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible.
  • - normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the NorthStar Natural Stone Care and Maintenance guidelines received with your purchase.
  • - supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product.
  • - fabrication and installation of product by a provider other than a HausProTM Granite CFI
  • - defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
  • - damage resulting from not following the HausProTM recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
  • - the securing of any type of mechanical fasteners directly into the Product.
  • - the appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.
  • - the Product fabricated or installed outside the United States of America.
  • - the Product if it is removed from the original place of installation.
  • - if alteration/repair has been performed on the Product by someone other than a HausProTM CFI.
  • - the Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
  • - the Product installed as an exterior application and/or exposure to UV.
  • - the Product installed as flooring.
  • - chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
  • - exposure to harsh or corrosive chemicals and cleaners.
  • - exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
  • - the use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business.
  • - errors in fabrication or installation, including damage caused to other areas of the home during installation.
  • - damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
  • - material or services have not been paid in full.
  • - any residence where the Owner(s) is not the occupant.
  • - appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
  • - the Owner(s) decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference.
  • - any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).
  • The Product is made up of natural materials which inherently vary in color, shape, size, veining, particle structure, surface irregularities, texture irregularities, fissures, pits and distribution within each sample or slab. Therefore, samples are not meant to be an exact replication of the Product slab or final installed countertop. In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic. These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also be advised the Product samples and slabs may vary from the actual, installed Product surface.
  • No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, HausProTM is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  • HausProTM makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.This Lifetime Limited Warranty applies to the Product installed after January 1, 2017. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.
  • To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:
  • HausProTM, LLC6100 Oak Tree Boulevard, Suite 200
  • Independence, Ohio
  • 44131855-782-9979
  • warranty@hauspro.com

 ACRYLIC SOLID SURFACE WARRANTY


  • ACRYLIC SOLID SURFACE RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA
  • HausProTM, LLC provides a Lifetime Limited Warranty that its product, NorthStar Acrylic Solid Surface (“the Product”), will be free from manufacturing defects under normal use and service. This non-transferrable warranty covers the Product only and is extended solely to, the original purchaser (s)/ home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HausProTM Certified Fabricator/Installer, (“Owner(s)”) and maintained in accordance with the NorthStar Acrylic Solid Surface Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.
  • Although the Certified Fabricator / Installer is responsible for carefully inspecting the Product prior to fabrication and installation, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.Product failures due to manufacturing defects will be repaired or replaced by HausProTM at its discretion. HausProTM will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.
  • TERMS AND CONDITIONS OF WARRANTY
  • This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against HausProTM shall be at the sole option of HausProTM, LLC to repair or replace the defective Product. HausProTM will make all decisions affecting this warranty and decisions will be final and binding upon all parties.
  • The Product must:
  • - be fabricated and installed by a HausProTM Certified Fabricator/Installer
  • - be maintained in accordance with the NorthStar Acrylic Solid Surface Care and Maintenance Guidelines
  • The Owner(s) must:
  • - be the original purchasers of the Product
  • - own the US residence in which it was originally installedThe Owner(s) must provide an original receipt or proof of purchase showing:
  • - the Product and installation is paid in full
  • - the Owner(s) are the original purchaser(s) of the ProductHausProTM and its authorized agents must be permitted sufficient time and opportunity to:
  • - inspect the Product- evaluate the claim- respond to the claim with a solution
  • WARRANTY EXCLUSIONS
  • This warranty DOES NOT cover:
  • - variance in color, size, shape and particulate distribution from sample and/or sheet and final installed countertop.
  • - normal wear and minor conditions, including but not limited to; scratches, stains, water spots, and burns which may be avoided or corrected by referring to the NorthStar Acrylic Solid Surfaces Care and Maintenance guidelines received with your purchase. Cutting boards for cutting and trivets for warm to hot items are necessary to keep your surface from becoming damaged. Also please take care to clean up spills as quickly as possible.
  • - fabrication and installation of product by a provider other than a HausProTM Certified Fabricator/Installer.
  • - supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product.
  • - defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
  • - damage resulting from not following the HausProTM recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
  • - the securing of any type of mechanical fasteners directly into the Product.
  • - appearance or performance of edges, joints, or seams due to improper fabrication/installation.
  • - appearance of adhesives, caulk and /or other accessory items is not covered under warranty.
  • - the Product failure due to bending or curving, i.e. thermoforming.
  • - the Product fabricated or installed outside the United States of America.
  • - the Product if it is removed from the original place of installation or alteration/repair has been performed on the Product by one other than a Certified HausProTM Solid Surfaces Fabricator/Installer.
  • - the Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
  • - the Product installed as an exterior application and/or exposure to UV.
  • - the Product installed as flooring.
  • - chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
  • - exposure to harsh or corrosive chemicals and cleaners.
  • - exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
  • - the use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business.
  • - errors in fabrication or installation, including damage caused to other areas of the home during installation.
  • - supplemental repairs including, but not limited to, plumbing modifications, electrical, tile, cabinetry, flooring, backsplashes, etc. that may be necessary to repair or replace the NorthStar Acrylic Solid Surfaces under this warranty.
  • - damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
  • - material or services have not been paid in full.
  • - any residence where the original purchaser is not the occupant.
  • - appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
  • - the Owner(s) decide they do not like after installation due to color, shade, pattern, or any other opinions based on personal preference.
  • - any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).
  • The Product is made up of materials which inherently vary in color, shape, size and distribution within each sample and sheet. Therefore, samples are not mean to be and are not guaranteed to be an exact replication of the Product sheet or final installed countertop and may vary. These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also please be advised the Product samples and sheets may vary from the actual, installed NorthStar Acrylic Solid Surface.
  • No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, HausProTM is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. HausProTM makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.This Lifetime Limited Warranty applies to the Product installed after January 1, 2017. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.
  • To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:
  • HausProTM, LLC6100 Oak Tree Boulevard,
  • Suite 200Independence, Ohio 44131
  • 855-782-9979
  • warranty@hauspro.com

CASCATA SINKS & FAUCETS WARRANTY

PORCELAIN SINK WARRANTY

NORTHSTAR BUTCHER BLOCK WARRANTY

PRONTOTOP COUNTERTOP WARRANTY

GRACIOUS HOME HARDWOOD FLOORS WARRANTY

GRACIOUS HOME CLOSETS WARRANTY

XRP WATERPROOF FLOORING WARRANTY

WORTHINGTON COLLECTION CABINETRY WARRANTY